Refund policy
Return & Refund Policy
Last Updated: 06. June 2026
Thank you for shopping at CheerBoards.
All of our products are made to order specifically for each customer. Because of this, we do not accept general returns or exchanges.
Returns
We do not accept returns or exchanges for:
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Change of mind
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Buyer's remorse
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Accidental purchases
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Incorrect product selection
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Incorrect shipping information provided by the customer
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Orders placed in error
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Minor variations in color or appearance resulting from the printing process
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To submit a claim, email:
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
After reviewing your claim, we may offer:
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A replacement product
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A refund to the original payment method
Claims submitted without photographic evidence may not be eligible for replacement or refund.
Lost Packages
If a package is lost during transit, please contact us as soon as possible.
We will work with the shipping carrier and our fulfillment partner to investigate the issue and determine an appropriate resolution.
Refund Processing
If a refund is approved, it will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Order Changes and Cancellations
Because orders are processed quickly after purchase, we cannot guarantee modifications or cancellations once an order has been submitted.
If you need to make a change, contact us immediately at:
We will do our best to assist, but changes cannot be guaranteed after production has begun.
Contact Information
Alkhodour Enterprise
Hussam Al-Khodour
Auf der Scholle 8
40668 Meerbusch
Germany
Email: contact@cycloones.com
Phone: +49 163 8182323